Delivery Policy

There are four (4) delivery options:

1. Regular Delivery (Next Day+) $14.99

Orders will be delivered between 9 a.m. and 8 p.m. for residential addresses, and between 9 a.m. and 5 p.m. for business addresses on the delivery day you specify.

2. Same Day Delivery $19.98

Our production facilities provide Same Day delivery to Greater Toronto, Ottawa, Greater Montreal, Cambridge, Calgary, Edmonton, Winnipeg, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday, Sunday and Monday delivery is only available within Same Day delivery zones.

In the Same Day delivery areas, delivery is available by 5 p.m. to business addresses and by 8 p.m. to residential addresses if you place your order before 1 p.m. local time the same day or earlier.

PLEASE NOTE - ORDERS PLACED AFTER 4:00pm LOCAL DELIVERY TIME THAT REQUEST NEXT DAY DELIVERY WILL BE CHARGED A $4.99 DELIVERY SURCHARGE. DURING HOLIDAYS (VALENTINES AND MOTHER'S DAY) DELIVERY MAY OCCUR UP UNTIL 9:00 PM. WE CANNOT GUARANTEE SPECIFIC DELIVERY TIMES DURING PEAK HOLIDAYS.

3. Morning Delivery $18.98

Orders will be delivered by 12 p.m. (noon) on the day you specify. Morning delivery orders must be placed by 4 p.m. on the day before requested delivery. Morning delivery is not available on Sundays.

If the order does not arrive by noon, the customer will be refunded the difference between morning and regular delivery.

4. "Last Minute" Delivery $19.99

Orders will be delivered within the date "range" as specified and selected. We cannot commit to delivering your order on a specific date within a date range.

No Recipient/ Wrong Address

Please provide us with instructions at point of sale of what to do if no one is available to receive your gift (such as leave with a neighbor, leave in a designated area).

If no person is present to accept the order at the location specified,our driver will act in his or her discretion based on weather conditions, safety, security, etc. There will be a re-delivery fee of $14.99 under these circumstances.

Please note, our couriers do not call prior to delivery. Please ensure the recipient is home to receive items. There will be a re-delivery fee of $14.99 under these circumstances.

If an incorrect or incomplete address was provided by the customer, a fee up to the entire cost of the order (including delivery) will apply.

Please check your delivery information carefully at time of order.

Please note:

We are not responsible for late deliveries caused by Acts of God, including but not limited to: adverse weather conditions like storms, hurricanes or earthquakes, and no refunds will be issued for these reasons.

We do not offer Sunday delivery outside of our Same Day Delivery zones (Valentine's Day and Mother's Day are an exception). We do not offer delivery on statutory holidays (New Years, Easter, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas, Boxing Day and St. Jean Baptiste Day).

Same Day and holiday surcharges will apply. Please go through checkout to see all available delivery options on high volume occasions.

Bloomex is not responsible for orders left at door being stolen.

Bloomex is not responsible for delays caused by third party couriers such as Purolator, Fedex, Dicom, and Canada Post.

Bloomex is unable to delivery to PO Boxes. Please provide a physical address.

Bloomex now offers CONTACT-FREE DELIVERY - please specify any specific delivery instructions in the "Instructions and Comments" box at checkout

In a continued effort to offer and maintain our "Best in Industry" pricing we have been forced to introduce a $2.99 "Surcharge" - this fee is used to offset rising costs of product handling and delivery.

Due to the Canada Post strike, courier network backlogs and weather-related incidents beyond our control, we cannot guarantee delivery timelines will be met as requested.