•    Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

•    One-of-a-Kind Flower Arrangements (such as all roses, or all lilies): We will make every effort to match the flower type, but may substitute with another colour or substitute with a bouquet of equal or greater value.

•    Plants: For green and blooming plants, similar plants, or a bouquet of flowers of equal or greater value may be substituted. PLEASE NOTE: In temperatures below freezing all plants will be substituted with a Gourmet Gift Basket of greater value.

•    One-of-a-Kind Plants (such as orchids): We will make every attempt to match the plant type, but may substitute with another colour. PLEASE NOTE: In temperatures below freezing all "One-of-a-Kind" plants will be substituted with a Gourmet Gift Basket of greater value.

•   Gourmet Gifts & Specialty Items (including, but not limited to, Fruit and Gift Baskets, Cookies, Cakes, Chocolates, Teddy Bears, Balloons, and Vases): These items may be substituted with another specialty item of equal or greater value and of similar theme and category. PLEASE NOTE: Images of gift baskets represent number of product included, type, colour and shape of basket - actual product variety will vary.